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BUSINESS POLICY

Customer Service

At JM Ride CR, we are committed to providing exceptional service to ensure a seamless and satisfying experience for our customers. Our team is always available to assist you with any inquiries, reservations, or special requests related to our rental vehicles, guided tours, and transportation services.

How to Contact Us

For any questions, assistance, or special requests, you can reach us through the following channels:

Customer Service Commitment

  • Timely Assistance: Our team will respond to inquiries as quickly as possible.

  • Clear and Transparent Information: We provide detailed descriptions of our services, pricing, and policies to ensure clarity.

  • Personalized Support: Whether you need help choosing a tour or modifying a reservation, we are here to assist you.

  • Safety & Satisfaction: We prioritize customer safety and work to deliver the best possible experience.

For more details or to speak with an agent, feel free to contact us. We appreciate your trust in JM Ride CR and look forward to being part of your next adventure.

Privacy and Security Policy

At JM Ride CR, we value and respect your privacy. This policy outlines how we collect, use, store, and protect your personal information to ensure a secure and trustworthy experience when using our services.

Information Collection and Use

We collect personal data, such as your name, email, phone number, and payment details, when you make a reservation, contact us, or subscribe to our communications. This information is used exclusively for:

  • Processing bookings and payments securely.

  • Providing customer support and responding to inquiries.

  • Sending confirmations, updates, and relevant information about your reservations.

  • Improving our services based on customer preferences.

Payment Security

To process transactions securely, we use third-party banking services and payment processors that comply with industry security standards. Your payment information is encrypted and never stored on our servers.

Data Protection

We implement strict security measures to protect your personal data from unauthorized access, alteration, or disclosure. Your information is only accessible to authorized personnel for service-related purposes.

User Communication

After confirming a booking, we may contact you via email, phone, or WhatsApp to provide details about your reservation, updates, or customer support. You may also receive promotional offers, which you can opt out of at any time.

Payment Methods

- Credit/Debit Cards
- PAYPAL

- Cash

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